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Inquiries regarding: subscription, order, billing & account status.
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Account Service Request Form
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Clinical Evidence Solutions (formerly Micromedex) Support Hours: Monday through Thursday: 7:00am - 5:00pm MST, Friday: 7:00am - 2:30pm MST
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United States and Canada |
Phone: +1(877) 843-6796 speak the product name, then select option 4 Fax: +1(800) 635-6339
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| International |
Phone: +1(651) 244-4000, option 4 Fax: +1(303) 486-6339
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| United Kingdom |
Phone: +44 (0) 207 433-4476 Fax +44 (0) 1628-640694
Email UK Support
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Clinical Workflow Solutions (formerly MercuryMD) Support Hours: Monday through Friday: 8:30am -5:00pm EST United States and Canada Phone: +1(877)917-5066
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Inquiries regarding: product installation & functionality, authentication assistance for internet products and administrative product support. 24/7 call coverage is provided for urgent technical requests.
| E-mail Support |
Product Support Request Form.
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Clinical Evidence Solutions (formerly Micromedex) Support Hours: Monday - Thursday 7:00am - 5:00pm MST, Friday 7:00am - 2:30pm MST
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| United States and Canada |
Phone: +1(877) 843-6796 Speak the product name, then select option 3 Fax: +1(303) 486-6450
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| International |
Phone: +1(651) 244-4000, option 3 Fax: +1(303) 486-6450
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| United Kingdom |
BT Customers Phone: 0800-89-0011 at the prompt enter: +1(800) 642-7723 C&W Customer Phone: 0500-89-0011 at the prompt enter: +1(800) 642-7723
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Clinical Workflow Solutions (formerly MercuryMD)
Support Hours: Monday through Friday: 8:30am - 5:00pm EST |
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United States and Canada |
Application Support: +1(877) 917-5066, select option 2, then option 1 Server/Database Support: +1(877) 917-5066, select option 2, then option 2
Submit a Ticket Check Ticket Status
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