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Customer Account Services

Inquiries regarding: subscription, order, billing & account status.

E-mail

Account Service Request Form 


Clinical Evidence Solutions (formerly Micromedex)
Support Hours: Monday through Thursday: 7:00am - 5:00pm MST, Friday: 7:00am - 2:30pm MST

United States and Canada

Phone: +1(877) 843-6796 speak the product name, then select option 4
Fax: +1(800) 635-6339

International

Phone: +1(651) 244-4000, option 4
Fax: +1(303) 486-6339

United Kingdom

Phone: +44 (0) 207 433-4476
Fax +44 (0) 1628-640694
Email UK Support 


Clinical Workflow Solutions (formerly MercuryMD)
Support Hours: Monday through Friday: 8:30am -5:00pm EST
United States and Canada    Phone: +1(877)917-5066

   

Sales and Product Information

Product information and ordering.
Business Hours: Monday through Thursday 8:00am - 5:00pm MST, Friday: 7:00am - 2:30pm MST

E-mail

Product Information Request Form

Have a Salesperson Contact Me 

   

United States and Canada

Phone: +1(877) 843-6796 speak the product name, then select option 5
Fax: +1(800) 635-6339

International

Phone: +1(651) 244-4000, option 4

RED BOOK

+1(877) 843-6796 Speak the product name, then select option 7


Product Support

Inquiries regarding: product installation & functionality, authentication assistance for internet products and administrative product support. 24/7 call coverage is provided for urgent technical requests.

E-mail Support

Product Support Request Form. 

Clinical Evidence Solutions (formerly Micromedex)
Support Hours: Monday - Thursday 7:00am - 5:00pm MST, Friday 7:00am - 2:30pm MST

United States and Canada

Phone: +1(877) 843-6796 Speak the product name, then select option 3
Fax: +1(303) 486-6450

International

Phone: +1(651) 244-4000, option 3
Fax: +1(303) 486-6450

United Kingdom

BT Customers Phone: 0800-89-0011
at the prompt enter: +1(800) 642-7723
C&W Customer Phone: 0500-89-0011
at the prompt enter: +1(800) 642-7723


Clinical Workflow Solutions (formerly MercuryMD)
Support Hours: Monday through Friday: 8:30am - 5:00pm EST

United States and Canada

Application Support: +1(877) 917-5066, select option 2, then option 1
Server/Database Support: +1(877) 917-5066, select option 2, then option 2

Submit a Ticket
Check Ticket Status
 


Thomson Clinical Xpert Handheld Support

Product questions, installation, registration and content inquiries.
Support Hours: Monday through Thursday 8:30am - 6:30pm EST, Friday, 9:30am -6:30pm EST

E-mail

clinicalxpert.customerservice@thomson.com


United States & Canada

+1(877) 843-6796 speak the product name


International

+1(201) 358-7700


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